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Editorial

By

Nahed Elbanhawy
Founder & Editor
The Egyptian Castle - since 1997

Directv:  Deceit, Lying & Ripping customers off should be their slogan!

We urge all Egyptians and Arabs out there to AVOID signing up with Directv at all cost  (http://www.directv.com).  

Based on our own experience this company will stop at nothing to rip you off.  

DirecTv will say anything you want to hear, if you call them to inquire about their service, just to get you to sign up with them.  A fine print, with absolutely no mention of it, when you initially inquire the service, indicates that you will be fined $20.00/month for the remaining of a 2 year contract, if you want to cancel at anytime prior to the completion of the 2 years term.  

The catch here is not just that you are stuck with the penalty for cancellation, should you change your mind, but they can drop any service at any time, and yet you are still stuck with the penalty, even if it is not your fault.  In our case, it was Arabic channels.

Below is a screenshot of their offering to provide Arabic channels (which as of 06-06-09 was still available on their website)

The only reason, we have signed up with Directv was the Arabic channels they offered as per the above screenshot.    However after signing up, they simply dropped all Arabic channels, though they still have it advertised as indicated above) and instead of being a decent company, they turned out to be yet another American corrupt corporation, demanding the customer pay the bill for their deceit and incompetence.  Based on our experience, we can confidently say that Directv is involved in unfair and deceptive business practices, that should not go on unnoticed.

Don't waste your time reporting this business to BBB (Better Business Bureau).  They are obviously in bed with Directv.  We have email communications and the back up to prove that BBB was trying to assist Directv in shoving our complaint under the rug.  In my personal opinion, BBB is a useless entity, sponsored by the same corporations they make you think they are trying to protect you from.

We recommend that you file an official complaint with government agencies as follows:

Federal Trade Commission - You can file your complaint online 

Consumer Response
Center Federal Trade Commission
600 Pennsylvania,
N.W. Washington, D. C. 20580
FTC toll-free number: 1-877-382-4357
1-202-326-2502 TTY

Your State Attorney General

If you have a similar case with Directv, we urge you to expose them on the internet.  We are now in the process of creating a new blog for all of our viewers to contribute to and we will start it off with this unethical company.

Here are also, some other online services and blogs, where we suggest you post your case and make your voice heard.  Don't let these corrupt corporations get away with your hard earned money they try to steal from you:

http://www.ripoffreport.com/
http://www.consumeraffairs.com
http://www.complaintsboard.com
http://www.my3cents.com/

Write to Directv at:

eafilipiak@directv.com Senior VP of Customer Care
chase.carey@directv.com President of directv
investorrelations@directv.com

Don't waste your time and money with an unethical and deceiving company such as Directv

 

 


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